Start with the decision
Describe the problem, the affected products or channels and the decision you need to make. Separate an observed issue from an assumed cause. Include the period being reviewed and what changed recently.

A practical guide to the information needed before account, warehouse or store work begins.
Describe the problem, the affected products or channels and the decision you need to make. Separate an observed issue from an assumed cause. Include the period being reviewed and what changed recently.
For an Amazon account, gather the affected ASINs, notifications, support references and stock context. For warehouse work, provide SKU identifiers, expected quantities, shipment references and handling instructions. For a store review, identify the relevant pages, customer journey and available measurement.
Identify who can authorize account changes, provide product evidence, approve creative work and decide how exception inventory is handled. Use the access permissions required for the task; do not send passwords through the inquiry form.
Agree what will be checked at the end: a visible listing correction, a reconciled received quantity, an approved finished kit or a working customer journey. Keep unresolved dependencies visible and decide who follows up.
Marketplace, fulfillment, E-Commerce, or the systems between them.